1. Shipping
Orders are typically processed and shipped within 1-2 business days of the order placement, excluding weekends and holidays. In cases of high order volumes or unforeseen delays, processing times may extend, but we will keep you informed of any such situations.
We offer standard and expedited shipping options. Standard shipping usually takes 3-7 business days, while expedited shipping delivers within 1-3 business days, depending on your location and chosen shipping method. Please note that delivery times may vary due to factors beyond our control.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status and estimated delivery date.
We currently offer international shipping to select countries. International shipping costs and delivery times vary depending on the destination. Please note that customs duties and taxes may apply, and customers are responsible for any additional fees.
We are not responsible for lost or stolen packages once they have been marked as delivered. Please ensure that the shipping address provided is accurate and secure. If you encounter any issues, contact the shipping carrier for assistance.
2. Return
We want you to be satisfied with your purchase. If for any reason you are not, you may return the item within 30 days of receiving it for a refund or exchange. Please contact our customer service team to initiate the return process.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns that do not meet these criteria may be subject to a restocking fee or refusal.
- Contact our customer service team to obtain a Return Authorization (RA) number.
- Pack the item securely, include the RA number, and ship it back to the address provided.
- Once we receive the returned item, we will inspect it and process your refund or exchange.
Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
If your item arrives damaged or defective, please contact us within 7 days of receiving it, and we will arrange for a replacement or refund.
If you have any questions or concerns regarding our shipping or return policy, please contact our customer service team. We are here to assist you and ensure a positive shopping experience.
